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FAQ FIT KITCHEN ONLINE ORDERING

Quick answers to the most common questions.

What do I do if my order is incorrect or missing?
Email info@fitkitchen.ca within 24 hours of delivery and our team will work to fix any issues. Please include as much detail as possible and photos if necessary.
Where do you deliver and how much is delivery?
We deliver to Calgary for $10, and Airdrie, Okotoks, Chestermere, and Cochrane for $20.

If your order is $100 or more delivery is free. You can also choose to pick up from our store front locations in McKenzie Towne.
Can I freeze my Fit Kitchen meals?
Yes, Fit Kitchen meals can be frozen for consumption within 30 days. Use your discretion as some meals freeze better than others. Vegetable heavy meals such as Lettuce Wraps are not recommended to be frozen.
I ordered a meal plan, how often will I receive meals?
Meal plans are delivered twice per week on Sundays and Wednesdays to ensure you receive the freshest meals possible.
Can you do a custom meal plan for me?
Our performance and lean meal plans can be modified to accommodate dietary restriction such as no meals with pork, gluten, dairy, etc. This would be determined on an individual basis, please email mealplans@fitkitchen.ca before ordering online.
I have a Fit Kitchen gift card/Groupon, can I use it online?
At this time our site is not set up to accept gift cards as payment or Groupons.

Visit Fit Kitchen in McKenzie Towne or call 403-455-3474 to place an order through our store front.
I may not be home when my order arrives, is that ok?
Yes, if you are not home when your order is delivered we will leave on your doorstep, the meals will arrive chilled from our refrigerated delivery van.

Please note that once the order is delivered it is not the responsibility of Fit Kitchen and spoilage may occur if it is left for too long. You may leave a cooler outside for us to leave the meals in or please consider another delivery location such as your office.
I placed an order but now need to cancel it
Email info@fitkitchen.ca to notify us. If it is 24 hours notice or less you will not be able to cancel your order.
Is Fit Kitchen a subscription service?
No, orders can only be placed one at a time and you will only be charged with every order you place.
I have allergies/dietary preferences; will you customize meals for me?
This is not a service that Fit Kitchen offers. We believe our menu has a wide enough range to provide options for the vast majority to find meals that work for them.

Email info@fitkitchen.ca if you are unsure about ordering a specific meal.

33 High Street McKenzie Towne
Calgary, AB, T2Z 0N2

403-455-3474
info@fitkitchen.ca

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